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Try these steps: 1) On your phone, turn Bluetooth off and back on, then remove the HARP^® from your Bluetooth list and re-pair. 2) Clear your speaker's pairing list and pair again. 3) Confirm the Bluetooth switch on the bottom of the HARP^® is turned ON. 4) Toggle the Bluetooth switch OFF and ON. 5) If the issue persists, reset the device by pressing and holding the reset button on the bottom for 10 seconds until you hear a sound. The device will power off and restart automatically. The HARP^® uses Bluetooth 4.2 and is compatible with most Apple and Android devices.

First, verify the basics: test the electrical outlet with another device, check that the power adapter light is on, and make sure the plug under the unit is firmly connected. Try disconnecting and reconnecting the power. If none of these steps resolve the issue, perform a factory reset by holding the reset button for 10 seconds. If the problem persists, contact your sales representative or our support team via WhatsApp, our Contact Us page, or by phone at +1 514-316-9579 for warranty service.

Updates are delivered over the air through the HARP^® App (Santor Connect). Open the app, go to Settings for your device, and tap "Update Firmware." If an update is available, you will be prompted to download it. Updates are free for the first 12 months following your purchase. After the first year, an optional yearly subscription is available (contact your reseller for pricing). The device remains fully operational without the update subscription. Only the software updates will pause.

New recording devices and microphone technologies appear constantly. Santor's engineering team continuously develops new algorithms and strategies to keep the HARP^® effective against evolving threats. Firmware updates ensure your device stays ahead of the latest surveillance technology. If you discover a recording device not affected by Discreet Mode, report the type and model to Santor. This helps the engineering team develop countermeasures that benefit all HARP^® users.

Clean the surface with a soft, dry cloth or compressed-air can by blowing air at a reasonable distance (not too intense on the speakers inside the grid). Do not use sprays, solvents, chemicals, alcohol, ammonia, abrasives, or any liquid near the device. Place the unit on a level surface away from direct sunlight and excessive heat. Do not block ventilation openings. Use only the power supply provided with the unit. Route cables to prevent tripping or pinching. Unplug during lightning storms or extended periods of non-use. If servicing is needed, refer to qualified service personnel only. End users should not attempt to service the device.

The HARP^® comes with a 12-month warranty covering material defects and defects in workmanship under normal use and conditions. During this period, Santor will repair with new or refurbished parts, or replace the product with a new or refurbished system of equal functionality. An extended warranty can also be purchased to increase the coverage period beyond the initial term. Available options can be discussed directly with our team based on your requirements. The warranty does not cover normal wear, cosmetic damage, or issues caused by misuse, improper installation, unauthorized alterations, or power surges. Any tampering with the device, including opening the unit, altering or removing the serial number, or damaging or removing security seals, will automatically void the warranty.

At Santor, we take product quality and reliability very seriously. If you experience an issue with your unit, we will work with you to assess and resolve it as efficiently as possible. If the product was purchased through a distributor or reseller, you must contact them directly. They will handle the initial verification, troubleshooting, and return process if required. For direct cases, our team will first conduct a troubleshooting process with you to determine whether the issue can be resolved remotely. If the problem is confirmed to be a defect, the return must be pre-approved by Santor. A Return Merchandise Authorization (RMA) will be issued and must be completed with the product serial number and a detailed description of the reported issue. Once approved, you will receive return instructions to proceed with the process.

Your invoice or proforma invoice is sent electronically by your sales representative or through your reseller/distributor. If you have not received it, please contact your sales representative directly via WhatsApp, our Contact Us page, or by phone at +1 514-316-9579.

For any questions regarding your invoice, billing details, or payment confirmation, contact your sales representative directly via WhatsApp, our Contact Us page, or by phone at +1 514-316-9579.

VAULT-specific technical support content is being authored. In the meantime, reach out to support@santor.com and our team will get back to you within one business day.

VAULT-specific firmware & updates content is being authored. In the meantime, reach out to support@santor.com and our team will get back to you within one business day.

VAULT-specific care & maintenance content is being authored. In the meantime, reach out to support@santor.com and our team will get back to you within one business day.

VAULT-specific warranty & returns content is being authored. In the meantime, reach out to support@santor.com and our team will get back to you within one business day.

VAULT-specific invoice & billing content is being authored. In the meantime, reach out to support@santor.com and our team will get back to you within one business day.

Product-specific FAQs are still being authored for this tab. In the meantime, contact support@santor.com — our team will get back to you within one business day.