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Santor Security Inc. (hereinafter "Santor") offers sales and rentals on products and services in conformity with the legal dispositions in force in Canada. Santor relinquishes all responsibility regarding the improper and illegal use of material once it has been sold or leased.

LEGAL STATUS

It is the BUYER's responsibility, not Santor's, to determine the legality and conformity to all federal, state and local laws and regulations regarding the purchase, possession and use of the equipment that we offer.

RESTRICTED PRODUCTS / EQUIPMENT

Certain products are not available for the general public. Restricted products and equipment are clearly noted. To order a restricted item, please provide a copy of your law enforcement ID with your written order, or submit your written order with a cover letter prepared from a departmental or governmental agency. .

IMPORTATION / EXPORTATION

Some of the products sold by Santor may be restricted in your home country and could be subject to seizure by customs. It is the responsibility of the BUYER, not Santor, to determine any restrictions that may exist with respect to the equipment that the BUYER intends to purchase. Legal responsibility and legal possession are transferred to the BUYER immediately upon shipping. Santor will not accept the return of a product that has been sent back to us by customs.

PRICES AND FEES

Prices are expressed in Canadian and US dollars. Taxes are not included within the prices. Customers residing within Canada will be required to pay the QST and GST on all purchases.

PAYMENTS

Canadian corporations: checks, cash and wire transfers
International corporations: wire transfers

TERMS OF SALES

Due to the sensitive nature of our products, no full refunds can be issued.

However, if you are not satisfied with the product you purchased, you can return it within 30 days: 25% restocking fees (unit price) will apply. 

GOVERNMENT

We do accept Net Terms for Governmental and Ministries orders if a purchase order is provided.

DELIVERY

Any order shipped outside of Canada may be subject to custom fees. It is the customer's sole responsibility to acquit the fees upon reception.

 

RETURNS

To return a product, you will need to provide a copy of the invoice or the invoice number, and the product will have to be sent back in its original packaging and form, with all accessories.

The product will need to be sent back as a “Return of Merchandise”; if the product is returned with faulty shipping indications causing Santor Security to have to pay a fee to receive the package, this fee will be deducted from the refund amount. Please note that shipping fees, return fees and customs charges (and any other import/export duty fees) are non-refundable.

Santor Security is not responsible if the product gets damaged or lost during the returned shipping; necessary packing precautions and shipping insurance should be taken.

WARRANTY

Every product sold by Santor has a warranty of one (1) year if the product is not subject to accident, abuse, improper use or mishandling.

Warranties cover product malfunctions or defects in materials and workmanship that affect the performance of the product. Any modifications or alterations made to the original condition of the product, misuse or physical breakage will void the warranty. Failure to provide necessary maintenance is not covered by the warranty. Warranties are Void if Seal is Broken. Some products are only guaranteed by the manufacturer and in this case, shipping fees may be charged.

Warranties are Void if Seal is Broken.

Santor shall not be held responsible for any prejudice, physical and/or material and/or moral damage resulting from improper use, manipulation, stocking, maintenance or reckless installation and/or unsafe usage. Some products are only guaranteed by the manufacturer and in this case, shipping fees may be charged.