Due to the sensitive nature of our products, no full refunds can be issued.
However, if you are not satisfied with the product you purchased, you can return it within 30 days: 25% restocking fees (unit price) will apply. To return a product, you will need to provide a copy of the invoice or the invoice number, and the product will have to be sent back in its original packaging and form, with all accessories. The product will need to be sent back as a “Return of Merchandise”; if the product is returned with faulty shipping indications causing Santor Security to have to pay a fee to receive the package, this fee will be deducted from the refund amount. Please note that shipping fees, return fees and customs charges (and any other import/export duty fees) are non-refundable. Santor Security Inc. is not responsible if the product gets damaged or lost during the returned shipping; necessary packing precautions and shipping insurance should be taken.